.jpg?lmsauth=46bf6bfc14e5becb63e7609c0a7f779ff11d7517)
Total Quality Management (TQM) is a systematic approach to improving the quality and efficiency of an organization's processes and products. In this online course, you will gain a comprehensive understanding of TQM and learn how to implement it in your organization. We will cover topics such as the role of leadership in TQM, measurement and control, continuous improvement processes, customer focus, employee involvement, benchmarking, and TQM tools and techniques. By the end of this course, you will have the knowledge and skills to effectively apply TQM principles and drive positive change in your organization.
Here is the course outline:
1. Introduction to Total Quality ManagementThis module will lay the foundation for the course by providing a comprehensive overview of Total Quality Management (TQM), its history, importance, and key concepts. It will also introduce the principles and benefits of implementing TQM in organizations. 5 sections
|
|||||
|
2. Implementing and Sustaining TQMIn this module, learners will explore the process of implementing TQM in an organization, including the role of leadership, employee involvement, and customer focus. The module will also cover measurement and control techniques, continuous improvement processes, and TQM tools and techniques. 5 sections
|
|||||
|
3. Summary and Impact of TQM on Business PerformanceThe final module will recap the key topics covered throughout the course, with a specific focus on the impact of TQM on business performance. It will also cover benchmarking and best practices in TQM. 6 sections
|
||||||
|