Skip to content
View menu
Global Public Health Credentialing Board
Log in
Communication Skill Development

Navigating Challenging Dialogues: Strategies for Successful Difficult Conversations


Course
Quantity
For someone else
Quantity
For someone else
Purchase for $99.95 or enter access code

In the 'Navigating Challenging Dialogues: Strategies for Successful Difficult Conversations' course, participants will embark on a transformative journey to enhance their communication skills in high-stakes environments. Through three meticulously crafted modules, learners will acquire a deep understanding of emotional intelligence, develop active listening skills, and grasp non-verbal communication nuances. The course will provide essential strategies for establishing common ground in adversarial settings, effectively navigating power dynamics, and framing conversations constructively. Participants will also learn to manage emotions under pressure, apply conflict resolution techniques, and utilize effective questioning to uncover core issues. Dealing with resistance and defensive behavior will be addressed, equipping learners with the tools to maintain progress and foster positive outcomes in challenging dialogues.

Here is the course outline:

1. Foundations of Effective Dialogue

This introductory module lays the groundwork for understanding the key principles of engaging in challenging dialogues. Participants will explore emotional intelligence, active listening skills, and the impact of non-verbal communication to prepare for more advanced techniques.

4 sections
The Pillars of Emotional Intelligence
Listening Beyond Words
Reading the Unspoken
Quiz

2. Strategies for Navigating Difficult Conversations

Building on foundational skills, this module delves into advanced strategies for managing challenging dialogues. Learners will acquire techniques for establishing common ground, navigating power dynamics, framing conversations, and handling emotions and resistance effectively.

4 sections
Finding Common Ground
Balancing Power in Dialogue
Emotion and Resistance Management
Quiz

3. Achieving Resolution and Understanding

The concluding module focuses on synthesizing the concepts learned to resolve conflicts and achieve mutual understanding. Participants will engage with conflict resolution strategies, effective questioning techniques, and methods for dealing with defensive behavior to successfully navigate difficult conversations.

4 sections
Resolving Conflicts
Asking the Right Questions
Overcoming Defensive Behavior
Quiz
Back to top