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Global Public Health Credentialing Board
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Culture and Diversity

Team Collaboration, Cultural Competence and Service Recovery


Course
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For someone else
Quantity
For someone else
Purchase for $99.95 or enter access code

Elevate Your Customer Service Game: Proven Methods for Satisfaction

This online course is designed to help you elevate your customer service skills and provide exceptional support to your clients. Through a series of practical modules, you will learn the best practices and successful case studies in customer service, enhance teamwork and cross-functional collaboration, understand cultural differences for effective customer interactions, explore emerging technologies and trends in customer support, and prepare for the future of customer service in a digital age. By the end of this course, you will have the knowledge and skills to deliver outstanding customer service and build strong relationships with your clients.

Here is the course outline:

1. Team Collaboration, Cultural Competence and Service Recovery

We delve into enhancing teamwork for improved customer service and cross-functional collaboration for holistic support. We will also touch upon understanding and respecting cultural differences in customer interactions and how service recovery plays a crucial role in customer retention.

2 sections
Team Collaboration, Cultural Competence and Service Recovery
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