Skip to content
Micro-course

Mastering Customer Journey Mapping and Emotional Intelligence


Course
Quantity
For someone else
Quantity
For someone else
Purchase for $99.95 or enter access code

Learn how to create a customer-centric culture and build lasting relationships with customers through this comprehensive online course.

Customer-Centric Excellence: Building Lasting Relationships is an online course designed to equip learners with the skills and knowledge needed to create a customer-centric culture and develop long-lasting relationships with customers. The course is divided into three modules that cover a range of topics, including understanding customer needs, customer journey mapping, empathetic communication, feedback management, and customer retention strategies. Through practical exercises and real-world examples, learners will gain hands-on experience in aligning organizational values with customer focus, identifying touchpoints for improvement in the customer experience lifecycle, and implementing continuous improvement strategies to enhance customer satisfaction. By the end of the course, learners will have the tools and techniques to create a customer-centric culture that drives business success.Module 1: Creating a Customer-Centric CultureShaping organizational values around customer focusAligning team goals with customer satisfactionModule 2: Customer Journey Mapping and Emotional IntelligenceUnderstanding the customer experience lifecycleIdentifying touchpoints for improvementDeveloping emotional intelligence skills for customer interactionsModule 3: Continuous Improvement Strategies and Implementing ChangesCollecting and analyzing customer feedbackImplementing changes for ongoing excellence

Here is the course outline:

1. Mastering Customer Journey Mapping and Emotional Intelligence

In this module, learners will gain an understanding of the customer experience lifecycle, identify touchpoints for improvement and develop emotional intelligence skills for effective customer interactions.

Mastering Customer Journey Mapping and Emotional Intelligence
Knowledge Check!
Back to top