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This online course provides a comprehensive understanding of customer service in the health care system. Through three modules, learners will gain the knowledge and skills necessary to excel in delivering exceptional customer service to patients and clients. The course covers a range of topics including understanding the health care system, patient rights and privacy, effective communication, handling difficult situations, cultural competency, patient advocacy, service excellence, teamwork and collaboration, compliance and reporting, and critical thinking. By the end of the course, learners will be equipped with the tools needed to provide exceptional customer service and enhance patient satisfaction.
Here is the course outline:
1. Introduction to Customer Service in Health CareThis module lays the foundation, introducing the health care system, its structure, patient rights, privacy, and the importance of effective communication. It also underscores the need for cultural competency. 5 sections
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2. Navigating Difficult Situations and Advocacy in Health CareThis module explores how to handle difficult situations, advocate for patients, and deliver service excellence. It also covers teamwork, collaboration, and critical thinking. 5 sections
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3. Summary: Ensuring Compliance and Reporting in Health Care Customer ServiceThis concluding module focuses on compliance and reporting, tying together all the skills learnt, and how they apply in real-world scenarios. 5 sections
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