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Mastering Emotional Intelligence and Customer Retention Strategies


Course
Quantity
For someone else
Quantity
For someone else
Purchase for $99.95 or enter access code

Learn the essential skills and knowledge to provide excellent customer service.

In this comprehensive online course, you will gain the necessary competencies to deliver exceptional customer service. Through a combination of theoretical learning and practical exercises, you will develop a deep understanding of customer needs and expectations, effective communication techniques, problem-solving strategies, and the use of technology in customer service. Additionally, you will learn how to build positive customer relationships, handle challenging situations, and promote cultural sensitivity and diversity. By the end of this course, you will be equipped with the tools to provide outstanding service and create lasting customer relationships.

Here is the course outline:

1. Mastering Emotional Intelligence and Customer Retention Strategies

This module dives deep into exploring emotional intelligence in customer service, problem-solving techniques, and strategies for retaining customers. Key topics include customer expectation management, service quality assessment, and ethics in customer service.

2 sections
Mastering Emotional Intelligence and Customer Retention Strategies
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