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In this comprehensive online course, you will learn the principles and techniques of active listening and empathy. Through a series of engaging modules, you will develop a deep understanding of the importance of active listening and empathy in effective communication. You will learn how to overcome listening barriers, develop and apply empathy, and integrate active listening and empathy into your daily interactions. Through role-playing exercises and reflection activities, you will practice and assess your active listening and empathy skills. By the end of this course, you will have the tools and knowledge to become a skilled communicator who can build strong relationships and understand others on a deeper level.
Here is the course outline:
1. Introduction to Active Listening and EmpathyThis module will introduce the foundational concepts of Active Listening and Empathy. We will explore definitions, their importance, and the interrelationship between the two. Real-world examples will be provided to illustrate these concepts. 5 sections
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2. Developing and Applying Active Listening and EmpathyThis module will focus on the practical aspects of Active Listening and Empathy. It will include exercises and role-plays to practice these skills and overcome potential barriers. We will also discuss strategies for developing empathy. 5 sections
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3. Reflection and Assessment of Active Listening and EmpathyIn this final module, we will reflect on the concepts and practices learned in previous modules. We will assess our progress in Active Listening and Empathy, discuss ways of continuous improvement, and explore how these skills can be applied in real-world scenarios. 5 sections
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